Look who's talking.
Live chat gets the conversation started.
Add a human touch to your brand. Live chat lets you start helping the customer the second he or she hits your website. It's ideal for sharing basic info and is a great customer support solution. It's also a great sales conversion tool.
A great live agent needs a great script.
We know the ins and outs of dealing with the public, which is why you should consider letting our customer service pros write your agent scripts. Just give us your most common business scenarios and we'll prepare easy-to-follow scripts that are professional, courteous, and always on-brand.
Customers who get help with live chat report a 73% satisfaction rate. Customers who get customer support via email have a 61% satisfaction rate, and for phone support it's 44%
Better service, shorter hold times.
You can save a tremendous amount of time and money on customer service with online chat solutions. Agents can help multiple customers at once, and it can be easier to communicate via text than it is to share the same information over the phone.
Be more helpful.
If your business shares a lot of digital resources like online maps, instructional documents, warranty information, etc., then live chat can be a godsend. Just paste the link and click send. Online chat can also be useful in overcoming language barriers and helping customers with disabilities. Be a resource!
Chat your way to a sale.
Initiate the sales process the moment a customer shows up on your site. Live chat is ideal for businesses that run on booked appointments, have a lengthy sales conversion process, operate in a competitive market, and serve people who need immediate help.
Make it a two-way conversation.
Live chat is a great way to give your brand a more authentic feel. The customer has instant access to the business and is able to begin the interaction by talking about what he or she cares about. Nothing beats an authentic conversation.
We take excellent notes.
Live chat gives you a digital record of customer exchanges. This is ideal if you want to follow up with a sales call or you greet the customer at the door when they show up. And why wouldn't they show up? You have live chat.